National Security Customer Lead

Permanent employee, Full-time · Cheltenham

The Role's Purpose

National Security is a significant sector for Plexal’s Innovation Services business, where we enable our government clients’ adoption of new technology and create innovation ecosystems to enable their adaptation to the opportunity of disruptive and emerging technology.

The National Security Customer Lead is responsible for leading client engagement with Plexal’s National Security clients in Cheltenham as Account Manager, ensuring customer satisfaction and success, and building strategic partnerships to grow Plexal’s National Security account. Reporting to the Director of National Security and Defence, this role will be part of the wider NS and Defence Go-to-Market team.

What You'll Do

Act as Account Manager forPlexal’sNational Securityclientslocatedin Cheltenham, ensuring strong, resilient partnerships through the whole life cycle ofPlexal’sclient engagementfromprospecting, proposal development, opportunity identification,andcustomer satisfaction in project delivery.
ImplementPlexal’sNational Security Go-To-Market strategy locally in Cheltenham,driving growth with thewholerangeof NS clients centred in Cheltenham, and their regionaloffices in London and theNorth West.Generatenet-new business with a range ofstakeholders and teams and ensure renewals and continuation of existing business.
Work alongside thewider NS and Defence GTM team to develop,refineand market newpropositions toPlexal’sNS clients,ensuring thatPlexalis able tomeet customer requirement and adapts to new opportunities in the NS market.
Contribute to the strategy and delivery of the NS& Defence GTM team,providingexpert insights into customer needs and procurement trends,and supporting NS&D strategic campaigns across the waterfront of client delivery.
Be a valued contributor to the evolution ofPlexal’sGTM function,supporting processimprovementsandmaturation of business development.
Act as a valued andimpactful member of the Cheltenham-basedPlexalteam, supportingwider delivery andenabling a high-performing team.

Your Experience

Essential:

5+ years of experience inamanagement/tech consultancy ortechnologydelivery in government.
Extant, valideDV(NS sponsored).
Experience of working directly withNational Security clients,in particular withorganisations in the Cheltenham area.
Proven experience of winning new business,proposition development, and building revenue growthwith National Security clients.

Desirable:

Experience of working on technology adoption, innovation ecosystems, ororganisational change in government, especially National Security.

Who You Are

Able tooperateautonomouslyas an individualcontributor, delivering againstGTMobjectives and targets.
Accountable for personal delivery, andable towork collaboratively in a wider GTM team contributing to overall NS&Dobjectives.
Excellent interpersonal skills, able to develop rapport and strong relationships with clients, understand client needs andalignPlexalto deliver against them.
A strategic thinker, able to understand long-term trends in clients and develop crediblePlexalpropositions.
A collaborative worker, with a strong bias to supportingand enabling broader teams (both GTM and Cheltenham-basedPlexalcolleagues).
The role requires existingeDV(NSsponsored) clearance
Requires regular business travel across allPlexalsites.
Needs the ability to manage and influence through both face-to-face and virtual team environments.

Why us?

Plexal’s Values:
Mission: We inherit the mission of UK government and deliver it in an agile and creative fashion.
Collaboration: We believe in the power of working together.
Equality: We strengthen ourselves as a team by embracing the different.
Care: People are at the heart of what we do; we care about our customers, members and colleagues.

As a start-up, we thrive in a dynamic and fast-paced work environment dedicated to empowering innovators. We embrace individuals who leverage technology and creativity to tackle our greatest challenges head-on. We strongly advocate for maintaining a harmonious work-life balance, our goal is to ensure every member of our team can authentically be themselves and live their best lives. We firmly believe that innovation and creativity flourish when we cultivate a diverse workforce, comprising highly skilled individuals with a wide range of perspectives to contribute.

In return we will offer you:

Salary: Up to £80,000 depending on skills and experience
Annual bonus scheme
A generous pension scheme (with a company contribution of up to 20%)
Private healthcare, life assurance and critical illness cover
25 days holiday plus bank holidays
Volunteering day

Plexal is an equal opportunities employer and we actively encourage applicants from individuals from all backgrounds. We are a Disability Committed employer and are willing to make reasonable adjustments throughout the recruitment process.

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About us

Plexal is the innovation and growth company helping to strengthen the UK’s technology capabilities through collaboration.

With teams in London, Manchester and Cheltenham, we work closely with government, industry, startups and academia to drive economic growth and reinforce national security.

Founded by Delancey in 2017, Plexal delivers four core services: creating workspaces for innovators, running innovation programmes and consultancy, building regional tech clusters and helping SMEs scale strategically.

By closing the gap between early-stage and established organisations – across the public and private sectors at home and abroad – we’ve impacted over 1,200 businesses, added £731m to the UK economy and helped create 9,400 jobs.

Headquartered at Here East on the Queen Elizabeth Olympic Park, Plexal partners with organisations including the Department for Science, Innovation and Technology, the National Cyber Security Centre, Airbus, Amazon, Barclays Eagle Labs, Google Cloud, TfL, The Alan Turing Institute and the University of Oxford.

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We are looking forward to hearing from you!

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