Customer Lead - Regional Government

Permanent employee, Full-time · London

100,000 £ per year

The Role's Purpose

Plexal is a leading innovation and growth company dedicated to solving the UK’s most complex challenges in technology, security, and growth. We foster a collaborative, entrepreneurial culture where diverse perspectives are valued and everyone is empowered to make an impact.

As customer lead for regional government, you will be at the forefront of Plexal’s mission to drive innovation and deliver real-world impact. You will shape and execute strategies that build deep, trusted partnerships with senior leaders across government and industry, unlocking new opportunities for growth and collaboration. Your work will directly influence Plexal’s reputation as a catalyst for change, ensuring our solutions not only meet but anticipate the evolving needs of our clients. This is a high-impact, visible role for a strategic leader who thrives in dynamic environments and is passionate about making a difference at scale.

What You'll Do

Sector Growth Leadership: Drive Plexal’s growth in regional government, leveraging our existing relationships and market insights to deliver ambitious, scalable results
Strategic Relationship Management: Build and maintain strong, trusted relationships with senior decision-makers and budget holders across government and industry
Opportunity Development: Identify new demand for Plexal services, co-create challenge books with customers, and scope innovative opportunities that align with our mission
Customer Success: Own the customer journey from inception to completion, ensuring exceptional experiences and alignment with Plexal’s objectives, customer KPIs and financial targets
Account Strategy: Define and execute account strategies that support growth, customer satisfaction, and long-term partnership value
Cross-Functional Collaboration: Work closely with internal teams and external partners to identify cross-cutting challenges and opportunities, fostering a culture of innovation
Go-to-Market Innovation: Design and implement creative go-to-market strategies to enable Plexal to meet or exceed its scaling ambitions
Market Intelligence: Continuously develop your professional knowledge of emerging policy, technology, and venturing trends, using insights to shape Plexal’s propositions
Culture & Leadership: Actively contribute to Plexal’s culture and operational effectiveness, championing best practices and nurturing colleagues to achieve their potential
Thought Leadership: Represent Plexal at industry events, contribute to thought leadership, and drive innovation across regional government

Your Experience

Essential:

8+ years’ high-performance experience in business development, commercial, or go-to-market roles within regional government
Demonstrable expertise in designing, shaping, and negotiating significant (£1m+ / multi-year) commercial engagements to meet complex customer needs
Extensive networks with government and private sector decision-makers in Regional Government
Proven team leadership and management experience, including building and scaling high-performing teams

Highly desirable:

Experience excelling in a scaleup or high-growth environment
Experience spanning both public and private sector roles in regional government
First-hand experience supporting government users to develop and adopt new/emerging technology capabilities
Degree-level education or equivalent professional experience
Additional sector-specific or leadership qualifications are advantageous

Who You Are

Strategic thinker with entrepreneurial spirit and a passion for innovation
Ability to thrive in ambiguous, fast-paced environments
Collaborative, inclusive, and values-driven approach
Excellent communication, influencing, and stakeholder management skills
Willingness to undertake regular national travel (>40%) and occasional international travel
Open to UK Nationals who hold or are eligible for Security Check (SC) clearance. (See more on clearance eligibility.)
Commitment to Plexal’s values of diversity, equity, and inclusion

Why us?

Plexal’s Values:
Mission: We inherit the mission of UK government and deliver it in an agile and creative fashion.
Collaboration: We believe in the power of working together.
Equality: We strengthen ourselves as a team by embracing the different.
Care: People are at the heart of what we do; we care about our customers, members and colleagues.

As a start-up, we thrive in a dynamic and fast-paced work environment dedicated to empowering innovators. We embrace individuals who leverage technology and creativity to tackle our greatest challenges head-on. We strongly advocate for maintaining a harmonious work-life balance, our goal is to ensure every member of our team can authentically be themselves and live their best lives. We firmly believe that innovation and creativity flourish when we cultivate a diverse workforce, comprising highly skilled individuals with a wide range of perspectives to contribute.

In return we will offer you:

Salary: Up to £100,000 depending on skills and experience
Annual bonus scheme
A generous pension scheme (with a company contribution of up to 10%)
Private healthcare, life assurance and critical illness cover
25 days holiday plus bank holidays
Volunteering day

Plexal is an equal opportunities employer and we actively encourage applicants from individuals from all backgrounds. We are a Disability Committed employer and are willing to make reasonable adjustments throughout the recruitment process.

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About us

Plexal is the innovation and growth company helping to strengthen the UK’s technology capabilities through collaboration.

With teams in London, Manchester and Cheltenham, we work closely with government, industry, startups and academia to drive economic growth and reinforce national security.

Founded by Delancey in 2017, Plexal delivers four core services: creating workspaces for innovators, running innovation programmes and consultancy, building regional tech clusters and helping SMEs scale strategically.

By closing the gap between early-stage and established organisations – across the public and private sectors at home and abroad – we’ve impacted over 1,200 businesses, added £731m to the UK economy and helped create 9,400 jobs.

Headquartered at Here East on the Queen Elizabeth Olympic Park, Plexal partners with organisations including the Department for Science, Innovation and Technology, the National Cyber Security Centre, Airbus, Amazon, Barclays Eagle Labs, Google Cloud, TfL, The Alan Turing Institute and the University of Oxford.

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We are looking forward to hearing from you!

Thank you for your interest in Plexal. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to recruitment@plexal.com. If you require this job advert in another format (e.g. large print), are unable to submit via the application below, or have any other accessibility requirements please email recruitment@plexal.com.